Wyandot Ride Service

Cancellations/No Shows:

To cancel your trip and avoid being registered as a no-show, call 419-731-0019 ext. 21 at least two hours before your scheduled pick up.  If you have a trip scheduled at 9 a.m. or earlier, please call the office by 7 a.m. or leave a message on the answering machine. If you don't cancel in a timely manner, you'll be counted as a no-show. A no-show will also be counted if you are not ready and waiting for the driver within five minutes of arrival.

If a rider has 3 no shows in a 30 day period, it will result in a 1 week suspension.

Pick Up:

The driver can wait a maximum of FIVE (5) minutes for a pick up,  riders should be ready and waiting within the 30-minute pick up window given by the scheduler.

• Wyandot Ride Service is a curb-to-curb service.
• Door-to-door service is available if needed (but must be requested when scheduling).
• Wyandot Ride Service has handicapped accessible vehicles.

Weather Cancellations:

Cancellations will be announced on WKXA and WFIN radio and on the Wyandot Ride Service Facebook page.

If HHWP Community Action Commission closes during the workday due to weather, Wyandot Rides will close and no return trips will be taken.

County and contract out of county trips may be cancelled if weather emergency levels are declared.

Making a Trip Reservation:

Please call 419-731-0019 ext. 21 between 8:00am and 4:30pm Monday-Friday. You can call the same day or up to two weeks in advance of your trip request. Wyandot Rides is public transportation and trips are reserved on a first come, first serve basis.  Tell the scheduler the pick-up location, date, time, and destination of your trip. You will have a 30-minute window for your pick-up and your return.

While on the bus please remember:

• ALL RIDERS MUST WEAR SEATBELTS
• Good manners and courtesy are expected
• No disruptive behavior or foul language
• Be considerate to others with your packages (no bulky items)
• Carry own packages
• No smoking, eating, and/or drinking on bus
• Keep valuables secure
• If any of these are violated, the rider will be suspended

Holidays:

HATS observes all HHWP CAC Holidays.  A list of upcoming holidays is posted in each bus and is available upon request.

Funding:

Wyandot Ride Service is funded in part by the Federal Transit Administration, Ohio Department of Transportation, community partners, fee for service contracts, local donations, and fares.

Contacts:

For Wyandot Rides related comments, complaints, and suggestions or brochure information in an alternate format, contact the Transportation Director at 419-423-7261 ext.  24.

Online Reservations

Riders may use HATS online scheduling portal at https://requestmyrides.com/or by scanning this QR Code.

The app is also available

In City -$2.00

Includes trips with a pick up and/or drop off in the same city (either in Upper Sandusky or in Carey).

In Wyandot County-$3.00

Includes trips with a pick up and/or drop off in Wyandot County but outside of either Upper Sandusky or Carey.

Out of County

Fares vary and trips are coordinated. Call for details. (There is limited availability for out of county trips.)

E-Passes

WRS E-Passes can be sold in person or over the phone via cash, check, or credit or debit card. Passes can be purchased in any increments with a $10 minimum purchase price. An E-Pass is easy and convenient as it will debit the funds from your account each time you board the bus without having to carry a physical pass. For more information about passes, give our staff a call at 419-423-7261.

Child Transportation

Children age 8 and under may ride for free. An adult must accompany them. Child car seats must be provided by the adult.

Service Animal Policy

The ADA defines a service animal as any guide dog, signal dog, or other animal individually trained to provide assistance to an individual with a disability. Rider must have direct control at all times.

ADA NOTIFICATION TO THE PUBLIC

Notifying the Public of Rights Under the Americans with Disabilities Act:

HATS operates its services, without regard to disability, according to the Americans with Disabilities Act.  Any person who believes he or she has been aggrieved by any unlawful discriminatory practice under ADA may file a complaint with the Director of transportation Jamie Baker by calling 419-423-7261 or via email at jbaker@hhwpcac.com.

A complainant may file a complaint directly with the Ohio Department of Transportation by filing a complaint with the Office of Equal Opportunity, Attention:  ADA Coordinator, 190 West Broad Street, Columbus, OH 43223.

A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: ADA Program Coordinator, East Building 5th Floor-TCR, 1200 New Jersey Avenue, SE, Washington, DC 20590.

A PDF version of the FTA's Civil Rights Complaint form can be found here: https://www.transit.dot.gov/sites/fta.dot.gov/files/2023-06/Civil-Rights-Complaint-Form-Alternate.pdf

If more information is needed in another language, please contact the HATS office at 419-448-7344. HATS is also accessible for those with hearing impairment (TTY) at 800-750-0750.

https://www.transit.dot.gov/ADA